I hate that I cry so easily when I'm upset.

[aide]

I can't return this fucking phone.  I don't understand.  I'm frustrated because it doesn't make sense -- I'm the customer, I'm not satisfied with the product, I want to return it.  Why can't I?  I haven't even paid for the stupid thing yet.  At ALL.  So what's the big deal?  I don't "own it" yet.  I don't want it.  I don't care if my phone bill isn't going to change since I went down to a cheaper plan; I don't want to pay for something I'm not going to use. 

But I'm more frustrated that I can't explain myself or full understand what they are saying to me.  I went to the place I got the phone and they were like "Oh, I'll change it to English for you" but you can't, idiots.  Don't think I haven't tried; I'm just pretending to be that clueless.  And then they tell me they can't do anything.  You sold it to me!  Why not?  It's not like I'm canceling the contract or anything.  So I went to the AU shop in Kashiwa on the way home and they said the same thing.  I'm not canceling my contract.  Ahh, but I am canceling the upgrade becuase if I give back the phone, they won't get 20,000 yen from me over 2 years.  I probably haven't paid off my last phone yet anyway so now they are getting double.  The guy told me the only thing I can do is cancel everything, which costs 10,000 yen and then get a new phone and number, for another 20,000 yen.  IGULSKDFASDKj.  It's only been 5 days since I got the stupid thing.  Isn't there some kind of grace period where you can cancel things?  I'm sure there is in Canada.  I want to think there is, but I've never been in this situation.

So I could either learn to like this new phone and use it, even though I just got new ringtone and layout for the old one (which I fucking should have waited to get... UGH).  Or try and sell the fucking thing on CL.  It must be an old model because the stupid thing isn't even listed in the May catalogue.  

GOD FUCKING DAMN ASSHOLES.  I am so not happy right now.  This is fucking bullshit. 

Comments

[aeslis]

I always got the impression that Japanese cell phones were like... charged? in a way? I could be SO OFF but since they don't have a SIM card I always thought that the phones were programmed with the particular numbers themselves. Which might be why they can't accept the phone back, and say the only other option is to cancel your phone number.

But then there's that ... what. What is it. UIB card or something, maybe.

Man, you can tell I don't know a lot about phones.

[aeslis]

UIM. Right. UIM card.

[maiaide.livejournal.com]

What's a UIM card?

[maiaide.livejournal.com]

The sim card has the number on it so you can stick that in any handset and it's got your number and email. So I don't see what the fucking problem is. D< UGDLKGJDF. Fuck. Either way, no one was very fucking helpful and didn't even offer any solutions. What if it's defective? It's not like they can't reset it.

[primroseshows.livejournal.com]

Sorry to hear about this. I'm sorry too that I can't really say anything to help out. :(((( I don't know about the grace period in Canada, I've only ever had one cell phone my whole life (it's so old it's like a relic), but I know that if you bitch long and hard enough at them, the company will usually give in to what you want, rather than lose your contract. I hope this gets worked out!

[maiaide.livejournal.com]

Yeah, that's what I figured but I don't have the linguistic ability to bitch them out. And the Japs don't care. If you take your business elsewhere, there will be 2 more people to take your place. We tried that before somewhere and got nowhere.

[swirlylollipop.livejournal.com]

Aww. I hope you're feeling better now. :)
If ever you don't get to return the phone, then you just have to use it. :D
*huggles*

[trivialaffair.livejournal.com]

That sounds so frustrating, I'm really sorry ::hugs::

[honeycorrupts.livejournal.com]

WTF? You're always supposed to be able to return phone, because you didn't like it, because you broke it, whatever. D<

Is there any way you can take a Japanese friend to the store with you, so they can help you out? At least cuss at them in Japanese or something.

[maiaide.livejournal.com]

I don't even want to bother going back. It's not going to change anything. Japan is not logical, I should know this by now.

[honeycorrupts.livejournal.com]

You should try though, you shouldn't be getting stuck with a phone you hate.